Welcome to our FAQ section! At Family Flair, we’re dedicated to providing fashionable, family-friendly products with exceptional service. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.
About Family Flair
Who is Family Flair for?
Our store caters to fashion-conscious families, particularly parents shopping for children (babies through teens) and adults looking for stylish accessories, clothing, and home goods. Our collections focus on quality, affordability, and family-friendly style.
What’s your store style?
Family Flair offers contemporary yet practical fashion with a warm, approachable aesthetic. We specialize in coordinating family styles with a focus on comfort, durability, and value.
Products
What types of products do you offer?
Our product range includes:
- Baby clothing and accessories (separate collections for boys and girls)
- Children’s clothing (ages 2-18, separated by age groups)
- Adult accessories (bags, belts, blazers)
- Home goods (bedding, bath items, candles)
- Books and lifestyle items
Do you carry well-known brands?
Yes! We offer a selection of quality brands alongside our own Family Flair collections. You can browse our “Brands” category to discover them.
How do I choose the right size for children’s clothing?
We provide detailed size charts for all our children’s clothing. Items are grouped by age ranges (e.g., Boys 2-7 Years, Baby Girl) to help you find the perfect fit. When in doubt between sizes, we recommend sizing up for growing children.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and checkout faster in the future.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you a link to reset it. If you don’t receive the email, please check your spam folder or contact us at [email protected].
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you fast! If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered processing.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur because:
- Incorrect card details entered
- Insufficient funds
- Your bank’s security measures
Shipping & Delivery
Where do you ship from?
All orders ship from our warehouse in Washington, US (18 Hamilton Street Northwest, Washington, US 20011).
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
- Free Shipping (orders over $50): 15-25 business days via EMS with tracking
Do you ship internationally?
Yes! We ship globally except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.
What if I’m not home when my package arrives?
Carriers typically leave packages in a safe place or attempt redelivery. You’ll receive notifications about delivery attempts if you provided contact information at checkout.
My delivery is taking longer than estimated. What should I do?
While we strive for timely delivery, occasional delays can occur. If your package is significantly late, please contact our customer care team at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Some exclusions may apply.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our team is happy to help! Email us at [email protected] with any questions or concerns. We typically respond within 1-2 business days.
Do you have a physical store?
Currently, we operate exclusively online through clothesforcloset.com, allowing us to offer better prices and serve families worldwide.
Didn’t find your answer here? Our friendly customer care team is always ready to assist at [email protected]. Thank you for being part of the Family Flair community!